Terms of Service

1. Agreement to Terms

By creating an account, accessing the console at gethaki.space, or making calls to api.gethaki.space, you agree to these Terms of Service ("Terms"). If you're accepting on behalf of an organization, you represent that you have the authority to bind it. If you don't agree, please don't use the Service.

2. The Service

Haki is a hosted memory API for AI agents: your application sends conversation and event data to our API, Haki extracts and consolidates it into structured, dated, versioned facts, and serves relevant context back to your agent at request time, together with a trace of what was used and why. In these Terms, "the Service" means the hosted Haki Cloud offering at gethaki.space and api.gethaki.space.

Haki's server and SDKs are also available as open-source software you can self-host (docker compose up -d, source at github.com/GetHaki/Haki). Self-hosted deployments are governed by the license in that repository, not by the billing sections below — though the Acceptable Use section reflects how we expect the software to be used generally.

3. Accounts & API Keys

You need an account, created through our authentication provider (Clerk), to use the Cloud service. You're responsible for keeping your account credentials and API keys confidential and for all activity that happens under them.

Each API key is bound to a single project. Requesting a resource outside that project returns 403 forbidden_scope without ever revealing whether the resource exists. Treat a key with the same care you'd give a password.

4. Plans, Credits & Billing

Every account receives 1,000 credits included each month on the Free tier, no card required.

• Starter — 10,000 XOF/month for 20,000 credits included
• Growth — 25,000 XOF/month for 50,000 credits included
• Scale — 75,000 XOF/month for 150,000 credits included

Every Cloud plan is the same product — no feature is locked behind a higher tier, only the monthly credit volume changes. Reading memory (context assembly, inspection) is never billed; only writes (capture) consume credits.

Active subscribers can top up credits on demand at 650 XOF per 1,000 credits; on-demand top-ups require an active or trialing subscription.

Subscriptions renew automatically each billing cycle until cancelled. You can cancel at any time from the console; cancellation takes effect at the end of the current billing period. All prices are denominated in XOF (West African CFA franc); any other currency shown on the pricing page is for reference only.

5. Payment Processing

All payments are collected and processed by GeniusPay, our third-party payment processor for West Africa. Haki does not collect, transmit or store your card number or equivalent payment credentials — GeniusPay handles that directly. See our Privacy Policy for details.

6. Acceptable Use

You agree not to use the Service to:

• violate any applicable law, or the rights of any third party;
• attempt to bypass or defeat project isolation, rate limits, or other technical controls;
• probe, scan or test the Service's security without our prior written permission;
• resell or provide access to the Service to third parties as a competing product without our agreement;
• submit malicious content, including malware or content designed to attack the Service or other users.

We may suspend or terminate access for violating this section — generally with notice where practical, immediately in cases of serious or ongoing abuse.

7. Your Data & Your End Users

Any memory data — facts, events, conversation content — you submit through the API remains yours (or your end users'); we don't claim ownership of it. Where that data describes your own end users, you're responsible for having a lawful basis to collect and submit it, and for meeting your own obligations toward them, including their data-subject requests. Haki acts as a data processor for that data on your instructions — see our Privacy Policy for how we handle it.

8. Right to Deletion

Haki implements a real deletion mechanism, not a soft flag: POST /v1/forget lets you disable (a reversible, ledger-tracked state) or permanently delete one fact or one whole subject, scoped to a single project. Every call is journaled, and a timestamped receipt is returned confirming exactly what was erased.

9. Intellectual Property

Haki, its logos, the console, and the hosted Service are our property (or that of our licensors). These Terms don't grant you any rights to our trademarks. The self-hosted server and SDKs are open source; their license terms live in the GitHub repository (github.com/GetHaki/Haki), not in these Terms.

10. Termination

You can stop using the Service and close your account at any time. We may suspend or terminate your access for breach of these Terms, non-payment, or where required by law. On termination, your right to use the Service ends; how your data is handled afterward follows our Privacy Policy, including your ability to request deletion beforehand via POST /v1/forget or by contacting us.

11. Disclaimers

The Service is provided "as is" and "as available." We don't warrant that it will be uninterrupted, error-free, or fit for any particular purpose, and we disclaim all implied warranties to the extent the law allows.

12. Limitation of Liability

To the maximum extent permitted by law, Haki won't be liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months before the claim arose.

13. Changes to These Terms

We may update these Terms as the product evolves. We'll update the "Last updated" date at the top of this page when we do; continued use of the Service after a change means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws applicable to Haki's place of incorporation, without regard to conflict-of-law principles. This section is a placeholder pending full legal review — see the note at the top of this page.

15. Contact Us

Questions about these Terms can be sent to contact@gethaki.space.